Orders placed before 2pm PST are typically shipped out the same business day. Any orders placed after 2pm PST will be shipped the following business day (this includes orders with expedited shipping).
Each order is subject to product availability. Customer Service will reach out via email in the event that any item(s) are unavailable. Once the package has shipped, you will receive an automated email containing tracking information.
Please note that we do not process or ship orders on weekends or holidays, and we cannot ship to P.O. boxes or APO addresses. Signature upon delivery is not required. Please contact USPS or Customer Service if you would like to add a required signature to your delivery. Free shipping for orders applies to domestic ground shipping only.
Domestic Shipping Methods
We offer Free Standard Domestic Ground Shipping on all orders shipped within the U.S. including Hawaii, Alaska, Puerto Rico and other US territories. Shipping may take 1-5 business days depending on your location.
Additional shipping options include:
USPS First Class Package (1-3 Business Days)
USPS Priority Mail (1-2 Business Days)
USPS Priority Mail Express (1 Business Day)
International Shipping Methods
We may use DHL or USPS depending on the country. Rates are calculated at checkout.
You will receive an automated confirmation email after your order has been submitted, and a second automated email containing tracking information once your order has shipped. If you do not see these confirmation emails in your inbox, try checking your spam or trash folder. All automated confirmation emails will be sent to the email address provided on the order. Note that email addresses cannot be modified once the order has been submitted.
If your tracking information shows that your package was delivered, but you have not received it, please contact Customer Service at firstname.lastname@example.org.
Orders cannot be modified after they have been submitted. If you wish to cancel your order please send an email as soon as possible to email@example.com. We will make every effort to accommodate your request, however, there may be some instances where we are unable to cancel your order before it ships. If your order has already shipped out, our normal return policy will be in effect.
In the unlikely event that your order is processed incorrectly or your item(s) arrived damaged, please email us as soon as possible at firstname.lastname@example.org. We ask that you send over photos of the incorrect/damaged merchandise for our reference.
For domestic orders containing incorrect/damaged items, we are typically able to refund or replace the order at our expense.